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Safeguarding vulnerable clients: The regulatory risks and requirments

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Law in a nutshell

Failure to provide a proper standard of service to vulnerable clients, is a regulatory risk for solicitors. It significantly increases the risk of financial loss to both the client and to the firm. The client may lose cash, property and other assets. The firm may suffer claims for negligence, breach of trust, and regulatory sanctions. You cannot act for a client if they (or a person legally appointed on their behalf) cannot give you their instructions.

What's covered?

Who are vulnerable clients, the risks of providing a poor service to vulnerable clients, how to best manage them in practice and relevant case law examples.

Estimated length

20 mins

Recommended knoweldge level  

All levels

Knowledge check

3 questions at the end to check your understanding